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  • #16

    Originally posted by A.Blair View Post

    Just called, the only option is the $1500 fee. Unbelievably frustrated
    I was on the same communication this morning with Mr McGrew and Camaster leadership and it was indicated clearly that hourly assistance was available for a fee in addition to the full ongoing support offer you were quoted as the new owner of a used machine.
    ---
    Jim Becker

    SR-44 (2018), 1.7kw spindle, Performance Premium, USB, Keypad, T-Slot table (y-axis configuration), WinCNC, VCarve Pro upgraded to Aspire

    Non CNC stuff...

    SCM/Minimax
    Festool "a good collection"
    Stubby - lathe
    Oneida Cyclone
    more...

    Retired from full time work in the telecom industry 9/2017
    Occasional commission work for others, but mostly for me...furniture/tack trunks/signage/guitars
    Located Bucks County PA

    Comment

    • #17

      " recently a fellow bought a Machine with the intent of flipping it and expected CM to bring it up to speed so he could make some money at their expense."

      Not a fair assessment of the problems this machine was having or my intent.

      Comment

      • #18

        Originally posted by Jim Becker View Post

        I was on the same communication this morning with Mr McGrew and Camaster leadership and it was indicated clearly that hourly assistance was available for a fee in addition to the full ongoing support offer you were quoted as the new owner of a used machine.
        What is the fee for hourly assistance? It was never offered to me either.

        Comment

        • #19

          The rate was not discussed; you'll have to call into tech support and ask directly.
          ---
          Jim Becker

          SR-44 (2018), 1.7kw spindle, Performance Premium, USB, Keypad, T-Slot table (y-axis configuration), WinCNC, VCarve Pro upgraded to Aspire

          Non CNC stuff...

          SCM/Minimax
          Festool "a good collection"
          Stubby - lathe
          Oneida Cyclone
          more...

          Retired from full time work in the telecom industry 9/2017
          Occasional commission work for others, but mostly for me...furniture/tack trunks/signage/guitars
          Located Bucks County PA

          Comment

          • #20

            The goal of this forum is and always had been owner to owner support not a sales agent for the company. Ease adhere to thus policy or I will remove post otherwise. This is the largest cnc forum for a.specific machine
            James McGrew
            CAMaster ATC 508
            The principle of Measure twice cut once has not been replaced by a CNC

            www.mcgrewwoodwork.com

            https://www.facebook.com/pg/Mcgrew-W...=page_internal

            Camera 1 ATC Closeup !
            https://video.nest.com/live/esNTrZ

            fixed 4-27-2020

            Comment

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