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Camaster customer service

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  • Camaster customer service

    I want to share my experience with Camaster excellent customer service. I got stinger II delivered in April. There were some problems in machine. I troubleshooted with technical support but problems persisted. I talked to Mr. Thomas Mwangi, Camaster owner. He sent technical support personnel (Mr. Kodie) who fixed it. Mr. Mwangi paid for air travel and hotel accommodation expenses for Mr. Kodie I am very thankful for Mr. Mawangi (camaster owner), Mr. Cody Smith (sales), Mr. Kodie and Mr. Buchan (technical support) for their help and excellent customer support. I have never heard or experienced this kind of support. I am sure it would have not been possible with any other company. I am very happy and feel blessed to be a part of Camaster owners. Thank you again CAMASTER.
    Saima Siddiqui
    SR-44 Stinger 2 Machine (2022)
    - 49" x 49" Cutting Area
    - 7" Z Clearance with 8" z-Axis Stroke
    - Standard 3 axis Nema-34 High Definition Digital Microstep Drive
    - 3.0 KW (4.2 HP) High Frequency Spindle from HSD (ER 25) w/ Counter Balance
  • #2

    Yep these are some good Guys !
    James McGrew
    CAMaster ATC 508
    The principle of Measure twice cut once has not been replaced by a CNC

    Camera 1 ATC Closeup !

    fixed 4-27-2020


    • #3

      It is always nice to hear the good instead of always hearing the not so good.
      Way to go Camaster.
      Existing:-2014 Cobra 5x10 ATC w/ 10 hp spindle, Mozaik, 25 hp Becker High Vacuum Pump, 5 HP Oneida DC-Central Texas
      New:-2014 Cobra 5x12 ATC w/ 10 hp spindle, pop up pins, phenolic top, lathe, vacuum relief valve, mister system, 25 HP Blower.


      • #4

        They have always helped me thru technical issues and are a good company to support and work with. They build great machines, that's why I bought a 2nd CAMaster last year.
        I don't care which machine you buy, it's still an electromechanical tool. Electrical stuff goes wrong and mechanical stuff goes wrong on EVERYTHING eventually. It's the support that makes a huge difference in a company.
        Elite CNC Routing & Woodworks on Facebook
        Steel 5X10 Panther
        5Hp ATC spindle with 8 tool carousel
        VcarvePro 9.5
        15Hp FPZ vacuum, phenolic plenum


        • #5

          It's really lifts up my soul to hear people having good experiences even in the smallest of matters.